Full-stack UX • Chicago
I’m a systems-thinker and collaborative problem-solver.
Currently with LegalZoom designing seamless experiences for small business owners navigating complex compliance requirements.
Service design to define & solve customer problems
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Legacy systems incurring tech debt over time pose a challenge to innovation for LegalZoom, a company seeking to modernize its technology. I conducted in-depth service design mapping to inform our approach to introducing new means of self-service functionality for the customer.
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- User research: listening to customer care calls and synthesizing themes
- Service blueprint mapping
- Scoping MVP requirements, influencing the roadmap
- Prototyping
- UI design / developer handoff
Launching a Help Center
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Help Center MVP: the first step in a greater customer success effort.
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- Competitive analysis
- Usage data synthesis
- Taxonomy creation
- Navigation & way-finding
- Information architecture
- CMS design
- UI design
Improving discoverability & findability for a news site
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This project involved redesigning navigation, taxonomy, and content strategy for a news site, aligning more closely with the user's mental model as well as improving way-finding and discovery.
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- Information architecture
- Navigation & way-finding
- Taxonomy creation
- CMS design
- User interviews and synthesis
- UI design
Experience
I’ve been a full-time, in-house Product Designer since 2020. I’m well-versed in agile software development and have experience working with both small and large product teams.